We strive to provide a responsive and excellent standard of service to our clients at all times - but if we have not lived up to these high standards in any way, please let us know as we will want to put it right:

Concerning the treatment of your animal
Please contact the vet concerned in the first instance either by phone (01653 618303) or email individually:

Edmund Collins .....edmund@stationhousevets.co.uk
Vicky Jackson........vicky@stationhousevets.co.uk
Toni Lempe...........antonia@stationhousevets.co.uk
Lucy Nowell...........lucy@stationhousevets.co.uk

If you are not satisfied with that response, you can take it up with Edmund Collins, the Director of Station House Vets.

Concerning the treatment of you by our back-up team of office or stable staff.
If your concern is about the responsiveness and helpfulness from our back-up staff, please contact the office manager, Vikki Wong on 01653 618303 or email her on admin@stationhousevets.co.uk

If you are not satisfied with that response, you can take it up with Anne Bosanquet the Development Manager of Station House Vets.

If we are unable to satisfy your concerns at this practice, you can refer us to the regulatory body for the standards of professional conduct for veterinary surgeons - The Royal College of Veterinary Surgeons, who can be contacted on 0207 202 0789 or profcon@rcvs.org.uk

To read our terms and conditions click here